GoDaddy Complaints
GoDaddy Complaints
Users have reported issues with poor customer service, and hidden fees.
Overview of GoDaddy customer experience
GoDaddy, the popular web hosting and domain registration service, has been plagued with numerous consumer complaints.
Users have reported issues with poor customer service, frequent website downtime, slow loading speeds, and hidden fees.
Many customers have also expressed frustration with the company's aggressive upselling tactics and confusing pricing structure.
Additionally, GoDaddy has faced criticism for its lack of transparency and security concerns.
Overall, these issues have led to a negative reputation for GoDaddy among consumers.
One user writes:
GoDaddy website design team has been working on my new website for more than a full year. Apparently this team is in the Philippines and it is routed to different people by customer tickets. As a result, it has taken much longer than it should have to build this website.
The latest ticket is now almost a month old with no work being done. I received an initial response asking for more MP3 audio files to be uploaded, but that request sat there for 10 days before it was routed to the design team! I promptly responded and added the requested files, and now it is sitting there again.
My customers are emailing me directly stating that they are not receiving the product they ordered, as your design team uploaded a PREVIEW to many of these songs, rather than the FULL song, as I specifically requested.
A month ago, I was told this would take 2 days, and here we are!
Desired outcome: Fix the problem per my request! The ticket is NOT resolved.
https://www.complaintsboard.com/godaddy-b116805#c1801924
Another user writes:
Misrepresentation and unauthorized renewal
I was misrepresented and misled by the sales people at Godaddy into purchasing a 3 year hosting plan after they caused technical issues on my original hosting plan, resulting in more than $10,000 businss losses due to the fact the people were not accessing my website at https://www.certifiedchinesetranslation.com/
Out of frustration and in order to make the website come back again, I was forced to purchase a 3 year hosting plan at a higher price at a cost of $1,295.28 (See attached receipt) with the information below :
[protected] DATE:1/11/2023 CUSTOMER #:3475187
In May I decided that GoDaddy's hosting was not reliable, and that they automatically renewed the plan for 3 years (when in fact it should be renewed on a yearly bases), I then transferred the service to a different hosting company, and cancelled the product in July. I requested a refund for the remaining balance but they refused.
Desired outcome: Refund of the unused hosting plan for the remaining period
https://www.complaintsboard.com/godaddy-b116805#c1786696
This list of complaints go on!
GoDaddy's Hosting Migration Disaster: A Customer's Frustration and Disappointment
GoDaddy Payments: A Nightmare Experience with Terrible Customer Service
GoDaddy: A Company That Doesn't Keep Its Promises and Doesn't Care About Its Customers
Conclusion:
My whole reason for choosing GoDaddy knowing that they are more expensive than namecheap is that they didn’t have a support Ukraine Nazi donation button in their header.
GoDaddy’s customer service is go exhausting that I’m 3 seconds away from switching to namecheap, despite their love for US imperialism and genociding ethnic Russians.
